Return & Exchange policy

Return Policy:

1. Policy:  We have a 3-days return policy, which means you have 3 days after receiving your item to request a return. Once the customer makes a request, we will process the return in 5 to 7 working days.
2. Eligibility: If there are any issues with the product, we accept returns within 3 days of delivery. Items must be unused and in original condition with Tags.
3. Process: Contact us at help@shivdasi.com with your order number and reason for return. That’s about it, just sit back and relax. We’ll get the product picked up and initiate a refund into your account as soon as we receive the product.
4. Shipping: Return shipping costs are borne by the customer unless the item is defective or incorrect.

Refund Policy:

1. Processing: Refunds are processed within 3 business days after receiving the returned item.
2. Method: Refunds amount will be credited to the customer’s original payment method within 5 to 7 business days, depending on the bank or payment gateway policies.
3. Exclusions: Customized and sale items are not eligible for refunds.

Exchange Policy:

1. Eligibility: One time Exchange accepted within 3 days of delivery for items in original condition.
2. Process: To request an exchange, contact help@shivdasi.com with your order details.
3. Conditions: Exchanges are subject to product availability. If the desired product is out of stock, a refund will be issued as per our refund policy. Customized items are not eligible for exchange. Exchanges will be processed within 7 working days after the exchange request have been approved. The delivery of the exchange product will be completed within 7 to 10 working days from the date of processing, depending on the customer’s location.

Damaged or Incorrect Items:

1. Reporting: If you receive a damaged or incorrect item, please contact us immediately at help@shivdasi.com with your order number and photos of the item.
2. Resolution: We will arrange for a replacement or a full refund.

Additional Information:

1. Inspection: All returned items will be inspected. If the items are found to be worn, altered, or not in their original condition, they will not be eligible for a refund or exchange.
2. Packaging: Ensure items are securely packaged to prevent damage during return shipping. We recommend using the original packaging.
3. Proof of Return: We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.

Please note that this policy is designed to ensure a smooth and fair return, refund, and exchange process while maintaining the quality of our products.